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Tel: 0333 370 4700

Enrol: 0207 364 5665

FAQs Visitors

1. What is the usage of the Idea Stores / Libraries in Tower Hamlets and how does it compare with usage pre-Idea Stores (2002)?

Active members

Year Population Number of Active Members Change
March
2002
197,100 29,867  
March
2014
254,100 41,049
[a further 30,000 only use internet services
45% increase in number of
active members
March
2017
304,900    

 

Visitors

 

Year 

Number of Visitors 

Change 

2001 - 02 

 621,556 

 

2012 - 13 

 2,093,133

 240% increase in visitors 

2017 - 18

 1,902,737  9% decrease in visitors


Issues

Year 

Number of Issues 

Change 

2001 - 02  

 914,358 

 

2012 - 13 

 1,093,391

 26% increase in number of issues 

2017 - 18

 746,450  37% decrease in number of issues


2. What is the breakdown in loans for each Idea Store and library in Tower Hamlets? 

 

2012-13  2013-14 2014-15 2015-16 2016-17 2017-18

Bethnal Green Library

96,224 73,009 61,132 10,220* 35,330 36,041

Cubitt Town Library

66,106 60,343 52,052 45,235 38,211 34,245

Idea Store Bow 

131,748 119,305 112,114 100,470 92,323 91,408

Idea Store Canary Wharf 

124,985 115,541 104,578 96,177 75,250 88,864

Idea Store Chrisp Street 

157,366 142,623 133,652 121,654 110,881 118,780

Idea Store Watney Market

 N/A** 126,423 114,166 98,206 86,169 86,135

Idea Store Whitechapel 

253,813 209,894 182,487 169,412 150,966 138,858

Internet renewals 

158,067 155,791 123,026 126,206 131,168 141,494

Telephone renewals 

7,006 12,095 11,806 11,820 10,152 8,668

Watney Market Library 

87,896 N/A**  N/A  N/A  N/A  N/A

Total 

1,085,672 1,0107,896 897,074 784,411 747,548 746,450

*Bethnal Green Library was closed from April - November 2015 for refurbishment work.
** Watney Market Library closed in April 2013. Idea Store Watney Market opened on 14 May 2013.


3. What is the number of visitors at each Idea Store and  library?

Number of visits 2012-13

 

Visits 2012-13 

Average visits per month 

Average visits per week 

Bethnal Green Library 

132,468 

11,039 

2,649 

Cubitt Town Library 

77,787 

6,482 

1,556 

Idea Store Bow 

281,153 

23,429 

5,623 

Idea Store Canary Wharf 

308,776 

25,731 

6,176 

Idea Store Chrisp Street 

463,619 

38,635 

9,272 

Idea Store Whitechapel 

694,210 

57,851 

13,884 

Watney Market Library 

145,937 

12,161 

2,919 

TH Local Studies and Archives 

1,050 

88 

21 

All visits 

2,093,133 

174,428 

41,863 

4. What is your target audience? 

In line with the 1964 Public Libraries and Museums Act we aim to provide a service to everyone who lives, works or studies in Tower Hamlets. So our target audience is everyone. We place particular emphasis on increasing participation and try to see that our services are used by all sections of the community.

5. What is the breakdown of users of Idea Stores / Libraries in Tower Hamlets?

Latest figures are taken from the Public Library User Service which took place in October 2012. 3,000 users - adults 16+ - were interviewed over the course of one sample week.This is a breakdown of users across the whole of Tower Hamlets. Figures for individual stores or libraries vary:

Age Profile (visitors)

AGE Under 25 26 to 44 45 to 64 65 to 74 75 or over
  20% 51% 20% 5% 4%

Gender (visitors)

Female 

Male 

51% 

49% 

Economic Status (visitors)

Employed or self-employed, full or part-time 

 

44% 

On a government training scheme 

 

1% 

A student 

 

20% 

Unemployed 

 

16% 

Long-term sick or disabled 

 

2% 

Retired 

 

10% 

Looking after the home or family

 

7% 

Other 

 

1% 

Disability (visitors 16 and over)

Has a disability 

18% 

Nature of disability (% of total users)

 

Mobility  

6% 

Hearing 

3% 

Eyesight 

2% 

Dexterity 

2% 

Learning disability 

3% 

Mental health problem  

5% 

Other 

2% 

Ethnicity (visitors 16 and over )

English / Welsh / Scottish / Northern Irish / British  30%

Bangladeshi 

25% 

Any other White background

13% 

African 

9% 

Indian 

4%

Chinese 

4% 

Caribbean 3%

Any other Asian background 

2% 

Irish 2%

Pakistani 

1% 

Any other ethnic group 

1% 

Any other Black / African / Caribbean background 1%

Any other Mixed / multiple ethnic background  

1% 

White and Asian 

1% 

Arab 

1% 

White and Black African 

2% 

Faith (visitors 16 and over)

Muslim 

34% 

Christian 

34% 

No religion 

23% 

Hindu 

3% 

Other 2%
Buddhist 2%

Jewish 

1% 

Sikh 

0.3% 

6. Information about people who have an Idea Store membership card

Data from 31 March 2012.
These are 'active members' - people who have a card and have used it in the last year.

Gender (members)

Female 

Male 

56% 

44% 

Age (all members)

0 - 4 

2,921     

7% 

5 - 9 

6,578 

16% 

10 - 14 

5,054 

12% 

15 

500 

1% 

16 - 24 

4,418 

11% 

25 - 34 

9,655 

24% 

35 - 44 

5,900 

14% 

45 - 54 

2,770 

7% 

55 - 64 

1,648 

4% 

64 - 74 

957 

2% 

75 and over 

642 

2%