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Idea Store Privacy and Data Protection Policies

Data Protection: Idea Store Membership

Your personal details are required for the creation of a library account. This information is password protected and only accessible to Idea Store. Details of all completed transactions i.e. items borrowed and returned, are kept within the system for two years and details of non-completed transactions i.e. items borrowed and not returned are kept for six years. 

You can sign-in to our online catalogue to view the last 18 months of your borrowing history.

We collect and use depersonalised details, which do not identify you as a named individual for statistical analysis of our services, such as Idea Store Online usage and the number and type of library items borrowed. This allows us to review and provide better services.

When you register for a library account:

• We will need to collect your email address. This is so that we can send you pre-overdue, overdue and reservation notifications;

• You can choose to opt-in or opt-out to receive marketing emails that alert our members to new services and Idea Store courses that may be of interest. You can opt-out of receiving marketing communications at any time by using the ‘Unsubscribe’ link at the bottom of the marketing emails.
View the Idea Store Newsletter Privacy Policy [PDF] 

Idea Store Learning: How We Use Your Personal Information 

The London Borough of Tower Hamlets is registered with the Information Commissioners Office (ICO) under the provisions of the Data Protection Act 1988.  We will keep your data for a maximum of 6 years in line with our retention schedule and to meet the requirements of our funding providers, The Education and Skills Funding Agency (ESFA). View 'How We Use Your Personal Information [PDF]

Idea Store Website Data Protection

We respect and protect the privacy of everyone who visits this website.  This website does not store or capture personal information, but merely logs the customer's IP address that is automatically recognised by the web server.  The IP address is not linked to anything that identifies an individual and therefore your user session will remain anonymous to Tower Hamlets Council.  We do not use cookies for collecting user information from the site and we will not collect any information about you except that required for system administration of the web server.

Tower Hamlets Council Data Protection and Freedom of Information 

You can find out more about your rights on the Tower Hamlets Council Data Protection and Freedom of Information  web page, and this includes details of your rights about automated decisions, such as the ranking of Housing Applications, and how to complain to the Information Commissioner.  

Contact Idea Store

If you have any concerns or questions regarding the use of your Idea Store membership or learning data, please contact Denise Bangs, Idea Store Business Development Manager [Digital Services]