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Information, Support and Advice

Course Information and Advice 

Course information is provided on the Idea Store Learning curriculum pages.  

Course outlines give more information about what will be covered during each course. You can find these on our course search page when you enrol. 

If you want to join an English for Speakers of Other Languages (ESOL) English literacy or maths course, you will need have a one-to-one interview with a specialist teacher prior to enrolment. They will assess your level and give you advice to help you to find the right course. More information is available on our ESOL, English and Maths page. 

Support for Learning  

If you have declared a learning difficulty, disability or support need, there may be extra support available to help you get the most out of your course. Please discuss your individual needs with your course tutor. 


WorkPath is a unique employment service for all Tower Hamlets residents, providing support for people at all levels of work, skill, or experience. If you live in Tower Hamlets, WorkPath can provide employment support tailored to your needs, whether you need basic skills or advanced training; access to work experience, apprenticeships, or graduate schemes; CV help, interview preparation and more. 

To register online, please visit the WorkPath website. If you have any questions, please email or call 020 7364 3727 to speak to a member of the team 

Tower Hamlets Connect 

Tower Hamlets Connect brings a range of support services together in one place and the service can support adult residents with health, social care and social welfare information and advice, including housing, welfare and benefits, consumer issues and general advocacy. To access the service, you can visit the online portal or telephone 0300 303 6070.  

Community Navigators 

Community Navigators give one to one support and can help with: 

•    Advice on keeping safe and healthy 
•    Information about how the Council can help you 
•    Information about other services and groups that can give support, including foodbanks, voluntary groups, financial advice services 

They are also able to give extra support to vulnerable or isolated residents, for example making phone calls or emailing on their behalf. 

If you would like to contact a Community Navigator email: 

Tower Hamlets Mental Health Crisis Line 

The mental health crisis line is a free number which is available 24 hours a day for anyone experiencing a mental health crisis. Callers are given support and advice from mental health professionals. Telephone 0800 073 0003