Council Services

You can access council services such as benefits, council tax, parking and recycling etc. by visiting the Tower Hamlets Council Online Services on the main council website.

What online services are available?

Our online services now include

• Births, deaths, marriages, and citizenship
• Parking
• Council tax
• Bulky waste collections
• Housing and council tax benefits
• Housing register
• Social services
• Highways
• Waste management

These are some examples and there are more on the way. Please check if the service you need is online before you call us.

What are the benefits of online services?

You can choose when and where you use them. You won’t need to queue at council buildings, call up or put paper applications in the post. You also get quicker responses and updates on your requests. 92 per cent of our residents have internet access and many now prefer to use online services.

If you're having trouble accessing support online or over the phone, don't worry! We're here to help you with any of the following: 

• Council Tax
• Housing Benefit
• Debt
• Employment and Skulls
• Welfare Benefits
• Basic Housing Assistance
• Parking Services

We offer an appointment and drop-in service at various locations throughout the borough. 

Idea Store Bow
Monday to Friday, 9.00am - 4.30pm (Wednesdays 10am - 4.30pm)

Idea Store Chrisp Street
Monday to Friday, 9.00am - 4.30pm (Wednesdays 10am - 4.30pm)

Cubitt Town Library
Monday to Thursday, 10.00am - 4.30pm